Service Update: Our Approach to the new lockdown restrictions

5 Jan 2021

Amid the rapid rise in infections attributed to the spread of a new variant of COVID-19 across the United Kingdom, and in London and the South East, in particular, a new ‘Stay at Home’ national lockdown was announced on 4 January 2021 to control the spread of the virus.

We wanted to take the time to keep you informed of the measures we are putting in place in line with national restrictions, as a responsible employer and service provider.

With issues of health and safety rightly at the forefront of everyone’s mind, the wellbeing of our customers, guests, employees, and their families, remains the Embassy’s number one priority.

The points below set out our updated approach as of 6 January 2021 and will remain in place until the easing of these restrictions.

At its foundation, our approach adheres to the current public health guidance and strives to ensure workplace safety and reduce the spread of the virus.

During these trying circumstances, we will continue to closely monitor the situation and follow the guidance given by the Government, making all necessary changes to ensure the safety and health of our customers and colleagues.

~MANAGEMENT~

 

Consular and Diaspora Services

Until further notice, all consular and diaspora services currently being offered on an appointment basis are suspended

Effective immediately, the Embassy’s consular section will be limiting operational hours to Tuesdays and Thursdays between 10.00 am – 4.00 pm for the processing of the following postal applications ONLY. All other consular and diaspora services currently being offered on an appointment basis at the Embassy are henceforth suspended, including in-person collections.

  • Visas
  • Ethiopian-origin ID Card Renewal
  • Passport Renewal
  • Legalisation
  • Confirmation of Pension Eligibility

In addition to these postal applications, the Consular section will be processing death certificates in-person strictly on a case by case basis and by appointment only. For further information, contact the Consular section on 0207 838 3885.

Details of how to make a postal application for our consular services can be found at www.ethioembassy.org.uk/consular-services

For consular emergencies, please contact us on 0207 838 3885 or by email at ca@ethioembassy.org.uk.

For diaspora services, please contact us on the following numbers:
020 7838 3873 | 0207 838 3886 | 0203 846 6682 or by email at diaspora@ethioembassy.org.uk.

Visiting the Embassy

We are no longer offering appointments nor accepting drop-in visitors

We have adjusted our operations across the rest of the Embassy: All other departmental staff, apart from essential members of staff, will be working remotely until further notice.

We will therefore no longer be offering appointments nor accepting drop-in visitors. Those who require services or information are advised to consult our website or to contact the relevant departments via the details below.

Emergency Contacts for other Departments

Due to the new Tier 4: ‘Stay at Home’ restrictions, most of our staff will be working remotely until further notice. Please note the below contact details for any urgent enquiries during this time:

General enquiries: info@ethioembassy.org.uk

Diaspora Affairs: 020 7838 3873 | 0203 846 6682 | 0207 838 3886 | diaspora@ethioembassy.org.uk

Press / Media: 020 7838 3883 | press@ethiopembassy.org.uk

Political Affairs: 0207 838 3885 | political.affairs@ethioembassy.org.uk

Trade and Investment: 0203 846 6682 | business@ethioembassy.org.uk

Due to the high volume of calls and emails, it might take longer than usual for us to respond. For emails, please allow at least 5 working days for routine enquiries.

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